Lex Land Appointment Cancellations, Reschedules, and Refunds
Cancellations: Payment is captured upon booking of appointment. Rescheduling is permissible as long as change is made earlier than 24 hours before initial booking. Rescheduling efforts with less than 24 hours' notice are considered as a cancellation-without-notice, and no refunds will be made.
Please be certain of your appointment time and date before booking. If you must cancel or reschedule, you may do so via the booking site (or through the links in your confirmation and reminder emails) at no penalty to you up until 24 hours before the originally scheduled session.
You will receive reminder notifications to help you remember the upcoming session. After 24 hours, there will be no refunds or reschedules. No exceptions.
(Also to note: ill-preparedness or super-tardiness counts as a no-show.)
If I must cancel, I’ll give you until up to 24 hours notice and a refund. If my cancellation or reschedule-request is closer than 24 hours to the originally scheduled time, I will contact you as early as possible and ask if you would prefer to reschedule or be refunded. If I am not able to contact you in time I will issue a refund.